About This Policy
We are part of "Midsomer Norton Schools Partnership” and we are obsessive about respecting the privacy of our listeners and customers.
This policy explains how we will collect information about you through interaction with us over the radio, on the TV, our charity activities or through any sales channel and what we will use it for.
Firstly, please be aware that we do not aim to collect any personal information from individuals under the age of 13.
1. How we will get in touch with you
When we first collect your personal information, we will tell you that we want to keep in contact with you to keep you informed about things that we believe you will be interested in.
You have the right to request that we cease sending marketing communications, whether by e-mail or otherwise, to you. You can do this by checking certain boxes when we collect your personal information or by clicking the unsubscribe link in the marketing e-mails you receive from us. You can also do this by contacting us at
2. Collection of Information
We collect personal information from you through your interaction via our websites, text services or other media such as giving your information to one of our roaming “street teams”. This may occur when you participate in, or sign up to, any of the "Midsomer Norton Schools Partnership" services, such as competitions, research panels, or if you use any of our apps, register an account with one of our websites.
The information we collect will vary depending on the service you request but could include name, address, phone number, email address, user name, password, age, gender, date of birth, household composition, comments, competition answers. We may also ask for additional information depending on the nature of the service provided. We will not normally collect any sensitive personal information from you, and in any event, will request your express consent to do so.
We may obtain additional information about you from 3rd parties data brokers and from social media links.
If you use any of our apps, we will collect the following information:
(i) your location – upon your first use you will be prompted for permission for us to use your location (which you may decline) in order to offer you relevant services (we cannot offer relevant services if you do not permit us to detect and use your location); and
(ii) your device - if you access our services from a device such as a mobile telephone running an application, we will uniquely identify each instance of the application, but we will not be able to personally identify you from this information.
3. Use of Information
We will use your personal information for a number of purposes including the following:
provide, administer and communicate with you about our services and promotions (e.g. to enable you to log in to your account and/or enter competitions on one of our websites).
contact you about joining our online research panel, which will include keeping a record of your views and any other content you may provide.
analyze and improve the services we offer
create statistics, profiles and marketing opportunities, and analyse information to formulate opinions. To do these things, we might use information about you from other organisations.
help prevent fraud and loss.
train our staff.
get in touch with you about products, events, promotions and services that we or our 3rd party partners are offering. This could be by email, phone, text, or another form of electronic communication. We will only do so if you have not told us that you do not want to hear from us or our 3rd party partners
If you are a registered user of one of our websites, then these communications may be personalized for you, based on your browsing preferences.
If you call into one of our broadcasts and make rude or offensive remarks, we will keep a record to block further live calls from you.
4. Sharing Information
We may share personal information with service providers who perform functions and services on our behalf. Such third parties will be provided with personal information necessary to perform the services on our behalf but are not authorized to use such information for any other purposes.
Only where you have agreed to receive marketing communications from third parties, will we pass on your personal information for this purpose.
We may disclose your personal information when you enter a competition (for example to the competition sponsors or to provide winners with their prize).
We will always ask for your consent before we publish any material provided by you or information about you.
We may carry out research or analysis, which contains your personal information, via our sites and share "pooled" responses to questions with our partner organizations.
We may also disclose personal information about you to comply with applicable laws and when requested to do so by law enforcement agencies or government bodies.
5. Use of Aggregate Information
6. Data Transfers
7. Your Rights
If you are registered for an account with one of our websites you may update your personal information at any time via the "My Details" page for web users, where registration is available on the site. You can access the "My Details Page" from most pages on the website if you are logged-on. If you are a text message user of one of our services then, where appropriate, the text messages you receive from us will alert you to options for un-subscription and/or change of details – please follow these messages.
You have certain rights to the personal information we process about you.
You may request access to the personal information we hold about you. If you would like to submit a request please contact us at
9. Contact Us